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General FAQ

 

Q: What is HarmonXia?

A: HarmonXia is a company that focuses on selected gift packages, for both men and women. We provide a range of gift sets for events like birthdays, milestone celebrations, and festive seasons. We aim to simplify the process of giving gifts and adding significance to your gestures, assisting you in discovering the gift to honor the important individuals in your life.

Q: What types of gift sets do you offer?

A: We offer a range of gift sets, such as;

  • Luxurious Grooming Kits; perfect for individuals who appreciate pampering themselves designed for both men and women.
  • Stylish Accessories;  Ideal, for adding a touch of elegance and sophistication. Our accessories are made with durable materials and designed to complement any style.
  • Wellness Packages; Created to promote relaxation and personal wellness.
  • Unique Gift Sets; customized for occasions and interests.

Q: WHAT ARE YOUR PRICES LIKE?

A: We provide price options to accommodate budgets. Additionally, we frequently offer discounts and promotions so make sure to visit our Shop and Blog for more up-to-date offers.

Q: HOW DO I FIND THE PERFECT GIFT?

A: Our website is user-friendly making it simple for you to explore based on the occasion, recipient, or product category. You can also utilize our search feature to locate items. If you require assistance, our customer support team is ready and willing to help you out.

Shipping & Delivery

Q: Do you offer free shipping?

A: We provide shipping, for products and during specific promotions. To determine which items are eligible for shipping and to stay informed, about our recent offers please visit our blog page for additional information.

Q: How long does shipping take?

A: We offer three shipping options:

  • Standard Shipping: 10-25 days
  • Fast Shipping: 6-12 days
  • Super Fast Shipping: 3-7 days

Q: Can I track my order?

A: Yes, you can track your order using the tracking number provided in your shipping confirmation email.
 

Q: What if I need to make a change to my shipping address?

A: Please contact our customer service team as soon as possible. We can make changes to your shipping address if your order has not yet been shipped. However, we are unable to make changes after 48 hours of placing your order or once your order has been shipped.

Returns & Exchanges

 Q: What is your return policy?

 A: We offer a 30 day return policy. Kindly refer to our Terms & Conditions
and privacy policy or contact live support for more information.
 

Q: How do I return an item?

 A: Please contact our customer service team to initiate a return. We will provide you with instructions on how to return your item.
 

Q: Do you offer exchanges?

 A: Yes, we offer exchanges for different sizes or colors. Please contact our customer service team if you need any assistance.
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